Introduction:

USPS is an independent agency that operates in the United States. USPS is the third largest civilian employer in the United States behind Federal Government and Walmart. It employs nearly 6,17,000 employees. Apart from this, USPS operates one of the largest civilian vehicle fleets in the world.

  • USPS Delivery Truck
  • USPS Fleet

USPS CLAIMS: 

Whenever a customer receives the package in a damaged condition or with missing parts, He is entitled to file a claim. Different mail services have different filing periods. USPS has given some guidelines which need to be adhered by the user.

CONDITIONS FOR FILING CLAIM: 

  • Damaged/ Missing contents: A user can appeal for a claim if the contents of the package arrived are damaged or some contents are missing. He may file a claim immediately or before 60 days after mailing date.
  • Lost Mail/Packages: USPS has set different criteria for different services. The criteria’s are shown below: 
 Claim for Item First Date Last Date 
 Priority Mail Express 7 days 60 days
 Priority Mail Express COD 15 days 60 days 
 Priority Mail 15 days 60 days
 Insured Mail 15 days  60 days 
 Collect on Delivery 15 days 60 days
 Registered mail and Reg COD mail 15 days 60 days
 APO/FPO Priority Mail Exp Service 21 days 180 days
 APO/FPO/DPO( Insured & reg mail) 45 days 1 year
 APO/FPO/DPO Insured mail(surface only) 75 days  1 year

Methods/Ways of filing USPS Claim:

I – Well supported and timely claim:

It is one of the best ways of filing a complaint. The user gets support early if the claim’s been filled timely. Moreover, these steps need to be followed:

  • Check whether your package qualifies for the claim or not. You can simply check that by calling your post office. 
  • Request USPS to search for the missing item. If no action is taken within 7 days by USPS. Simply visit their website www.usps.com and submit the required documents.
  • If it’s a damaged item, then store the damaged packaging until the claim is resolved.

II- Domestic claim filing:

 It is an online method of handling claims. If the claim is within the domestic boundaries, This method can be used Following steps are followed: 

  • Visit their website www.usps.com and enter your Id&pass. If you are a new user, click on the Sign-up option.
  • Once you are logged into your account, then you will be asked to enter the credentials of your package. You might be requested to upload the required docs.
  • Submit the details and you are all done. 

If you want regular updates regarding your package claim, You need to subscribe to this service. 

III- International Claim Filing:

 It is a method of filing claims for packages beyond the domestic boundary. There are many complications in the case of International in comparison to Domestic Claims. The steps are listed below:

It is a method of filing claims for packages beyond the domestic boundary. There are many complications in the case of International in comparison to Domestic Claims. The steps are listed as below:

  • Visit www.USPS.com and log in to your USPS account. 
  • Create an international inquiry by clicking on ‘international shipments’ and select create an International inquiry.
  • Then, Enter your 13 digit alphanumeric tracking number.
  • Submit your complaint within the specified time frame. The time frame differs for different services.
  • Submit the supporting documents.
  • Do regular follow-ups.

Different Ways of checking USPS claim Status: 

  • Log-in to www.usps.com and check the claim status there.
  • Email the accounting help desk at [email protected]
  • You can also call on their number 866-974-2733

Conclusion:

In conclusion, Tracking USPS claims is an important aspect of USPS. Now you know how to track the claim status in USPS. If you ever face any problem regarding USPS, Most importantly, Don’t hesitate to ask. we are happy to assist you.

For more concern topics related to USPS, Please visit our site http://uspshub.com